Privacy Policy
How we protect your personal information
Your Data is Safe
Industry-standard encryption
Your Privacy Matters
We never sell your data
You're in Control
Manage your privacy settings
Table of Contents
1 Information We Collect
As a tradie on our platform, we collect the following information to provide and improve our services:
1.1 Personal Information
- Identity Information: Full name, date of birth, and government-issued ID documents
- Contact Information: Email address, phone number, and physical address
- Professional Information: Trade qualifications, licenses, certifications, and insurance details
- Tax Information: ABN, bank account details for payments
1.2 Profile Information
- Skills & Services: Your trade specializations and offered services
- Portfolio: Photos and descriptions of completed work
- Availability: Your schedule, service areas, and working hours
- Ratings & Reviews: Customer feedback and performance ratings
1.3 Usage Information
- Activity Data: Job applications, accepted jobs, completed work
- Communication: Messages exchanged with customers through the platform
- Device Information: IP address, browser type, and device preferences
- Location Data: Geographic information for job matching
2 How We Use Your Data
Your information is used to:
Account Management
Create and maintain your profile, verify your identity, and manage your account
Job Matching
Match you with relevant jobs based on your skills, location, and availability
Payment Processing
Process payments securely and ensure timely compensation for completed work
Support & Disputes
Resolve issues, handle disputes, and provide customer support
Improve Services
Analyze usage patterns to improve platform features and user experience
Legal Compliance
Comply with legal obligations and regulatory requirements
3 Data Sharing
3.1 Who We Share With
We share your information only when necessary:
- Customers: Profile information, ratings, portfolio, and availability for job matching
- Payment Processors: Payment details for processing transactions
- Verification Services: Identity and qualification verification
- Legal Authorities: When required by law or to protect our rights
3.2 What We Don't Share
- We never sell your personal information
- We never share your bank details with customers
- We never share your private contact information without consent
4 Data Security
We implement industry-standard security measures to protect your data:
Encryption
All data is encrypted in transit and at rest using TLS/SSL protocols
Access Control
Strict access controls with two-factor authentication options
Secure Servers
Data stored on secure servers in ISO 27001 certified facilities
We regularly review and update our security protocols to protect against emerging threats.
5 Your Rights
Under the Privacy Act and GDPR, you have the following rights:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your data (with legal exceptions)
Right to Portability
Request your data in a portable format
Right to Object
Object to data processing for specific purposes
Right to Withdraw Consent
Withdraw consent at any time
6 Cookies
We use cookies and similar technologies to improve your experience
You can manage cookie preferences in your browser settings. However, disabling essential cookies may affect platform functionality.
7 Data Retention
We retain your data for as long as necessary:
- Active Accounts: Data retained while your account is active
- Closed Accounts: Data retained for 7 years for legal and compliance purposes
- Transactions: Payment and job records retained for 7 years
- Communication: Messages retained for 2 years after account closure
You can request data deletion after the legally required retention period.
8 Updates to This Policy
We may update this privacy policy periodically:
- We'll notify you of significant changes via email
- Updates will be posted on this page
- Continued use of the platform constitutes acceptance of changes
9 Contact Us
If you have questions or concerns about your privacy, please contact us:
Your Privacy Matters
We are committed to protecting your privacy and handling your personal information with care. By using TradieTasker, you trust us with your data, and we take that responsibility seriously.